AI-Powered Insights That Transform Support
Track critical support metrics, identify performance gaps, and surface real time intelligence to drive smarter decisions across service, operations, and product
Turn Regional Data Into Product Strategy
Aura uncovers how users across regions interact with your machines, equipments and products, what fails most often, what confuses them, and what questions they’re asking. These insights empower engineering, product, and troubleshooting teams to adapt faster, fix smarter, and localize better.
🌎 Regional Performance Mapping
🗣️ Localized Query Analysis
⚠️ Most reported issues
🔧 Tailored Product Improvements
Track Performance. Spot Bottlenecks. Improve Resolution.
From AI-resolved queries to live escalations, Aura maps every step of the support experience, helping you reduce wait times, streamline handovers, and identify where users drop off.
Track resolution rates, abandonment points, and team contributions, all in a single, unified dashboard.
Uncover Issues That Impact Experience and Performance
Aura goes beyond resolution, it detects patterns. Every user interaction helps identify recurring product issues, confusing workflows, or faulty hardware.
By analyzing drop offs and conversation trends, Aura delivers actionable insights your teams can act on - fast.
Data That Integrates Seamlessly Into Your Workflow
Whether you're tracking support performance, uncovering product issues, or analyzing usage trends, Aura delivers insights in the format your business needs. Connect seamlessly with any software, dataset, or mobile application, export real time feedback, resolution metrics, and intent clusters via secure API, or integrate directly with your data warehouse. Create dashboards, accelerate product development, and enrich customer records, without manual effort.
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