Aura is an Intelligent Product Companion
Aura enables your end users to troubleshoot, maintain, and understand their devices through natural, AI-driven conversations replacing clunky manuals with instant, personalized guidance.It evolves with every interaction, continuously improving with real-time knowledge updates and analytics
A New Standard for Intelligent Product Experiences
Today’s manufacturers face a tough reality rising support costs, overburdened call centers, and growing user frustration. Customers struggle with unclear manuals, long wait times, and inconsistent help across channels.
Aura is designed to solve all of this: providing fast, intelligent, and conversational product support available 24/7, in any language, tailored to every user’s device and issue.
Troubleshooting That Talks Like a Human
Aura makes troubleshooting easy, especially for users who aren’t tech savvy. Whether it’s a blinking light or an unexpected noise, Aura understands natural language and guides users in real time, no hold music, no confusing manuals.
Conversational AI That Understands Everyday Product Issues
No more long calls or complex manuals.
Aura helps users fix problems the moment they occur with intuitive, voice based guidance.
Helping Users Wherever They Are, Home or Workplace
Whether it's a smart home device or office equipment, Aura guides users through issues with clear, conversational steps, no manuals needed.
Smart Self-Service for Everyday Support
Aura handles common support queries on its own, resolving Level 1 issues instantly and gathering details for complex ones before routing to an agent. With intelligent triaging, your support team can handle more requests, reduce costs, and improve response times without compromising quality.
AI Support That Feels Human, Built for Product Brands
76% of consumers prefer phone support over chat or email. Aura delivers an intelligent voice experience that handles everyday questions and understands nuanced requests. When needed, it can instantly share links, videos, or payment options, bridging voice with rich digital support, without breaking the flow.
How Aura Delivers Intelligent Support
Aura transforms traditional product support into a dynamic, real time conversation.
Here’s how it guides users from problem to solution instantly, intelligently, and independently.
🗣️ User Describes the Issue
Aura receives a natural language input like “my AC isn’t cooling” or “washing machine showing E2570 error.
🧠 Understands Context
Using AI + product data, Aura asks clarifying questions and narrows down the root cause of the issue.
🛠️ Delivers Step by Step Fix
Aura provides easy to follow, visual instructions tailored to that product model in the user’s language.
📊 Learns & Improves
Every interaction feeds Aura’s intelligence, helping improve future responses and proactively surface common issues
Smart Troubleshooting, Smarter Outcomes
Explore Aura’s intelligent features built to enhance user experience, reduce support load, and unlock growth for modern product manufacturers
⏳ Lower Support Costs
Automate first level troubleshooting
and reduce ticket volumes
📊 Issue Analytics
Captures patterns, trends, and user pain points to inform product, CX, and ops.
🔧 Issue Resolution
Instantly troubleshoot and resolve user issues with AI powered guidance.
🌐 Multilingual Support
Breaks language barriers with
native level understanding
💡 Upsell Opportunities
Smart suggestions for accessories,
upgrades, and services
💬 Better Customer Experience
Provide users with real time help
and no wait times
📈 Aftermarket Growth
Open new service & sales channels
through Aura
🌍 Wider Reach
Engage global customers with location aware, language ready responses
🔁 Continuous Learning Engine
Improves with every interaction to deliver smarter, faster answers.
⚙️ Device Aware Assistance
Contextual support tailored to the specific product, model, and configuration.
🧠 24/7 Knowledge Availability
Always on support powered by a dynamic, centralized knowledge base.
📞 Reduced Support Load
Minimizes repetitive queries and ticket volume for OEMs.
Transforming Product Interaction,
One Insight at a Time
Aura delivers measurable outcomes across user satisfaction, operational efficiency, and product optimization, empowering enterprises to redefine how they support their customers.
50% ↓
Average Handling Time
Faster resolutions with AI powered troubleshooting.
40% ↑
First Time Fix Rate
Solve issues instantly without escalation.
10x ↑
Product Insights
Unlock actionable data for product improvement.
90% ↑
User Satisfaction
Deliver seamless, 24/7 multilingual troubleshooting support
Built for the Devices People Use and the Companies That Make Them
Aura supports OEMs across home, commercial, and industrial categories with intelligent self service support that reduces downtime, boosts satisfaction, and lowers service costs.
Home & Kitchen Appliances
Washing machines, dishwashers, ovens, microwaves, Aura helps users fix everyday issues like drain errors, heating problems, and lock malfunctions in seconds
Climate Systems
Air conditioners, air purifiers, HVAC systems, Aura resolves airflow problems, sensor faults, and filter resets with simple guided steps.
Consumer Electronics & Devices
Laptops, tablets, smart TVs, IoT devices, Aura handles connectivity issues, software glitches, and performance concerns through real-time, conversational support.
Handheld & Power Tools
Drills, grinders, cutters, Aura walks users through troubleshooting operational errors, maintenance routines, and safety instructions.
Machinery & Industrial Equipment
Construction vehicles, loaders, field machinery, Aura supports multilingual resolution for on site faults and component specific diagnostics.
Lab & Medical Equipment
Centrifuges, analyzers, sterilizers, Aura improves uptime with step by step resolution for calibration issues and operational errors
Generators & Power System
Generators, inverters, backup systems, Aura provides startup troubleshooting, overload error handling, and maintenance tracking for reliable performance
Industrial Controllers & Systems
CNCs, PLCs, industrial devices, Aura turns complex manuals into intuitive workflows and guides floor teams with accurate, model specific support
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